tegem Help Center – Fast Answers for Every Account Need

Topic-Based Help

What can we help you with?

Select the type of issue you're facing from the categories below

Deposit

All issues related to depositing funds via bKash, Nagad, Rocket, or bank transfer.

Withdrawal

Help with withdrawal processing, delays, or rejections.

Bonuses & Offers

Help with missing bonuses, wagering questions, or promo code issues.

Account

Account suspension, verification, or any security-related matters.

App & Technical

Guides for mobile app installation, loading issues, and browser-related problems.

Game-Related

Game crashes, bets not registering, or score discrepancies — all types of gaming issues.

Security

Help with account security, suspicious activity, or 2FA.

KYC Verification

Identity verification process, required documents, and approval delays.

How to Reach Support

Tegem's support team is available around the clock across three channels

Fastest

Live Chat

Our fastest support channel. Click the chat button at the bottom right of the page to connect instantly with a Bangla-speaking agent.

Response Time: About 2 minutes

Active: 24 hours, 7 days

For detailed issues

Email Support

If you need to send a detailed issue along with screenshots or documents, email us. Our team reads every message carefully and responds with care.

Address: support@tegem.biz

Response Time: Up to 6 hours

Simple & Familiar

Messaging Support

Message us directly on WhatsApp or Telegram. Simple questions get a quick reply; complex issues will be escalated to live chat.

Response Time: 5–15 minutes

Active: 8:00 AM – 12:00 AM

Support Channel Comparison

Channel	Average Response Time	Active Hours	Relevant Topics
Live Chat	~2 minutes	24/7	All urgent issues
Email	3–6 hours	24/7	KYC, complex complaints
Messaging	5–15 minutes	8 AM – 12 AM	General Inquiries

Full Guide

Common Issues & Solutions

Deposit not showing: After a bKash/Nagad payment, your balance is usually updated within 1–5 minutes. If it isn't, contact live chat with your transaction ID.
Deposit has been rejected: Entering the wrong number or amount during deposit will cause the payment to be returned. Make sure the minimum deposit of ৳100 is met.
Bank transfer is taking too long: Bank transfers typically take 1–3 business days. Contact support with your receipt.
Duplicate deposit charged: Contact live chat immediately — excess funds are returned within 30 minutes.
Deposit limits: Minimum ৳100, daily maximum ৳5,00,000. Separate limits apply for VIP members.

Withdrawal pending: Usually processed within 15–30 minutes. If it takes longer than 1 hour, contact support with your transaction ID.
Withdrawal is being rejected: Withdrawals above ৳10,000 will be rejected without KYC verification. Please complete your verification.
Minimum Withdrawal: The minimum withdrawal amount is ৳300. Withdrawals are not available until wagering requirements are fulfilled.
I sent money to the wrong number: Cancellation is possible if the request is still being processed. Contact live chat immediately.
Withdrawing from bonus balance: You cannot withdraw the bonus portion until its wagering requirement is complete, but you can withdraw your original deposit amount.

Account suspended: Accounts may be suspended due to rule violations or suspicious activity. Email us with full details and your case will be reviewed.
Multiple accounts: Multiple accounts per person are not allowed. If you have two accounts, contact support to have one merged.
Changing profile information: Changing your name or date of birth may require re-submitting KYC. Please submit your request through support.
I want to close my account: You can use the "Self-Exclusion" option yourself, or send a request to support.

Game interrupted mid-session: Games typically resume automatically after a disconnection. If not, contact support with a screenshot and the full round will be reviewed.
Seeing a 'bet not accepted' message: Bets are accepted up to 5 minutes before kick-off. During live betting, bets may occasionally be voided when odds change.
Score & result discrepancies: Results are determined based on the official scorecard. If you have a dispute, you must raise it within 48 hours with the relevant match details.
Slots not loading: Clear your browser cache and make sure your VPN is turned off. If the issue persists, try using Chrome or Firefox.

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Tips for Quick Resolution

Before contacting support, have your transaction ID, account username, and a screenshot of the issue ready — this helps resolve problems much faster.

Step-by-Step Guide

How to Deposit Correctly

Log In Log in to your Tegem account and click the "Deposit" button at the top of your dashboard.

Choose a Payment Method bKash, Nagad, Rocket, or bank transfer — select your preferred payment method.

Enter Amount Enter the deposit amount (minimum ৳100). If you have a bonus code, apply it in this step.

Send payment to the provided number Send the exact amount to the number displayed by Tegem. Always include the reference number.

Submit Transaction ID Once the payment is complete, copy the transaction ID and paste it into Tegem's deposit form.

Please wait for your balance to update Balance is usually updated within 1–5 minutes. If not, please contact support.

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Withdrawal Process

Withdrawing from Tegem is quick and straightforward. Go to the "Withdrawal" option on your dashboard, enter the amount and your mobile banking number. Funds are usually delivered to your bKash or Nagad within 15–30 minutes.

Keep in mind — withdrawals above ৳10,000 are not possible without KYC verification. Once verified, you can withdraw up to ৳5,00,000 per day.

Everything You Need to Know About the Tegem Help Center

Minor hiccups can happen while betting or playing casino games online. Maybe your deposit isn't showing up, a bonus hasn't activated, or the app crashed unexpectedly. Not knowing where to turn in these moments can be genuinely frustrating.

Tegem's Help Center is built to handle these issues quickly and easily. Here you'll find detailed step-by-step guides and direct access to our support team. Our goal is simple — whenever you run into a problem, you get a resolution within five minutes.

Tegem's support team is available around the clock on Bangladesh time. Even at 2 AM, if you run into a deposit issue, a live chat agent will be there to help. This is something many betting platforms in Bangladesh don't offer — but Tegem has made it a priority from day one.

For email support, we typically respond within 3–6 hours on average. However, complex matters such as KYC verification or account suspension may take up to 24 hours. In those cases, including as much detail as possible — along with relevant screenshots — will help speed up the process.

Another important section of Tegem's Help Center is Responsible Gaming Support. If you feel your betting habits are getting out of control, our team can help you set deposit limits, take a temporary break, or restrict your account if needed. This service is completely confidential and free of charge.

One last thing — Tegem's Help Center is more than just a place to resolve issues; it's part of a relationship built on trust. For as long as you're with Tegem, we'll be here for you — on the good days and the difficult ones alike.

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Useful Links

Q&A

Help Center FAQs

Answers to the Most Frequently Asked Questions by Players

For Sports Betting, winnings are typically credited to your Tegem wallet within 5–15 minutes after the match ends. Live Casino and slots winnings are instant — your balance updates the moment the round is complete. From there, a withdrawal to your mobile banking account takes an additional 15–30 minutes. All in all, you can expect the funds to reach your bKash or Nagad within 1 hour of the match ending. Note that bank transfers may take slightly longer late at night or on bank holidays.

To claim Tegem's daily free spins and check-in bonus, all you need to do is log in to your account each day. Once logged in, a "Today's Reward" or "Daily Bonus" popup or banner will appear on your dashboard — simply click it to activate the bonus. Free spins expire within 24 hours, so it's best to use them right after logging in. VIP members receive more free spins based on their tier — Diamond members get unlimited spins, while Bronze members receive one per day. If the bonus doesn't appear after logging in, try refreshing the page or reach out via live chat.

Tegem Help Center — Your One-Stop Issue Find your answers here