Tegem FAQ — All your questions answered here

Betting, payments, bonuses, VIP perks — whatever you need to know, you'll find all the answers on this page. Search below or browse by category.

7 Q&A
Average read time 5 Minutes
1,00,000+ Members helped
Cricket Betting
Full guide
Fast Payment
In 5–15 minutes
VIP Program
6 tiers
Licensed
Trusted Platform

What can we help you with?

Account

Login, Password & Profile

Payment

Deposits & Withdrawals

Betting

Cricket, football, sports

Bonus

Offers & Tournaments

VIP

Exclusive Benefits

Security

License & Trustworthiness

Frequently Asked Questions

7 Questions in Total

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VIP Program

Tegem's VIP Program has 6 tiers in total: Bronze, Silver, Gold, Platinum, Diamond, and Elite. Each tier requires a specific amount of bets placed or points earned to unlock.

Benefits by tier:

  • Bronze: 5% weekly cashback + loyalty points
  • Silver: 8% cashback + fast withdrawal processing
  • Gold: 10% cashback + dedicated account manager
  • Platinum: 15% cashback + exclusive tournament access + birthday bonus
  • Diamond: 20% Cashback + Personal Bonus + Priority Support
  • Elite: Maximum benefits + personalized offers + highest withdrawal limit of ৳50,000 per day

VIP tiers are determined by your monthly betting volume. Calculations reset each month, and points can also be redeemed for cash.

Tournaments & Rankings

Tegem regularly hosts Sports Betting and casino tournaments. Each tournament has its own rules, but the general format remains the same.

How to participate:

  1. Log in to your account and go to the "Tournament" section
  2. Select an active tournament and click the "Join" button
  3. Place a bet on the specified game or betting market
  4. Earn points and track your position on the leaderboard

Prize structure (general):

  • 1st place: ৳10,000 – ৳50,000 (varies by tournament type)
  • 2nd–5th Place: ৳2,000 – ৳8,000
  • 6th–20th place: ৳500 – ৳1,500
  • Next 30 players: Free Bet credit

Tournament schedule and full terms Latest promotions page available.

License & Credibility

Tegem is a licensed online betting platform. There are several reasons behind this credibility — and our hundreds of thousands of members experience them every day.

Security Guarantee:

  • 256-bit SSL encryption — bank-grade security
  • Regular third-party security audits
  • RNG certified gaming — fair and random outcomes
  • Payment details are never stored on our servers
  • 100,000+ active members — all paid their winnings on time

Tegem's record speaks for itself — no legitimate winnings are ever withheld. Our 24/7 support team is available in Bengali and resolves any issues quickly.

Cricket Betting

Cricket is Bangladesh's most popular sport, and Tegem offers the widest range of cricket betting markets. Beginners can start with these straightforward markets:

Best markets to start with:

  • Match Winner: Which team wins — the simplest bet you can place
  • Toss Winner: Who wins the toss — get results fast
  • Over/Under runs: Over/under runs in a specific over
  • Top Batsman: Who will score the most runs

How to place live bets:

  1. Log in and go to "Sports" → "Cricket"
  2. Select an ongoing match — view live odds
  3. Enter your bet amount (minimum ৳50)
  4. Click "Place Bet" — you'll receive a confirmation

For more tips Betting tips page View.

Payments & Deposits

Deposits at Tegem are typically made via bKash, Nagad, or Rocket 5 to 15 minutes will be credited to your account. During peak times (such as major match days), it may take up to 30 minutes.

What to do if your funds don't arrive:

  1. Wait 30 minutes first, then refresh the page
  2. Check your transaction history in the bKash app and note the Transaction ID (TrxID)
  3. Go to Tegem's live chat and provide your TrxID, amount, and transaction time
  4. The support team typically resolves issues within 15 minutes

If a deposit fails: If your money was deducted but didn't arrive in your Tegem account, contact us immediately via live chat. Your bKash SMS or a screenshot will serve as proof. Refunds or credits are typically processed within 24 hours.

Helpful information
Minimum deposit: ৳200 | Maximum single deposit: ৳50,000 | Daily maximum: ৳1,00,000

Sports Betting

Tegem isn't limited to cricket — you can bet on more than 30 sports. The most popular choices among Bangladeshi members are:

  • Football: Premier League, La Liga, Champions League, World Cup — bet on all the major leagues
  • Tennis: From Grand Slam events to the ATP/WTA Tour
  • Badminton: Betting on Asian Games and World Championships
  • Basketball: NBA & International Tournaments
  • E-Sports: CS:GO, Dota 2, League of Legends
  • Kabaddi: Special markets for Pro Kabaddi League

For football, all major markets are available — match winner, Asian handicap, correct score, first goalscorer, and more. In live betting, odds update in real time as the match unfolds.

To learn betting strategies Betting Tips Take a look at the page.

Password Recovery

Forgetting your password and losing access to your old number at the same time can be tricky — but there is a solution. Follow the steps below:

If you still have your old mobile number:

  1. Go to the login page → click "Forgot Password?"
  2. Enter your registered mobile number
  3. You'll receive an OTP → enter the code to set a new password
  4. Once done, log in with your new password

If your mobile number has changed:

  1. Reach us via live chat or at support@tegem.biz
  2. Provide your full name, previous mobile number, and registration date
  3. Your NID number may be required for identity verification
  4. Once verified, your number will be updated and your password will be reset
  5. The process is typically completed within 24–48 hours
Security Tips
To avoid this issue in the future, add an email to your account and consider using a password manager.
Didn't find the answer you were looking for?

If your question isn't on this list Help Center or reach us via live chat — we're available 24/7.

For further questions, feel free to contact us directly

Tegem's support team is always ready to assist you in Bangla

Live Chat

Chat directly with our support team in Bengali.

Start chat
Email Support

For detailed issues, send us an email — we'll get back to you within 24 hours.

support@tegem.biz
Help Center

Find detailed guides and video tutorials in the Help Center.

View guide
Betting Tips

Strategies and advice for new bettors — find them here.

View tips

Got your answers? Time to get started!

Register on Tegem today and kick off your betting journey with a welcome bonus. Whatever you need, we're always here to help.

Tegem FAQ — Why This Page Is Worth Your Time

Tegem's FAQ page is built primarily with new members in mind — those who are brand new to the platform and aren't sure where to start. That said, existing members benefit from it too, since rule changes and feature updates are reflected here first.

Betting on Tegem isn't just about luck — having the right information leads to better decisions. Not knowing which market to bet on, when to place a live bet, or what the bonus terms are can mean missing out on real advantages.

Payment questions are the most common queries we receive. Many users panic when a deposit via bKash or Nagad doesn't show up in their account right away. In most cases, it's just a few minutes' delay due to high system traffic. If there is a genuine issue, Tegem's support team is always quick to resolve it.

Many people assume the VIP program is only for high-volume bettors — but that's a misconception. At Tegem, you can start from the Bronze tier and gradually move up through consistent play. Benefits and cashback rates increase at every level.

It's natural to have questions about Tegem's credibility — especially with so many fake sites out there. What sets Tegem apart is transparency: winnings are paid out on time, the support team speaks Bangla, and there are no hidden terms.

This FAQ page is updated regularly. Whenever a new feature is added, a payment method changes, or a new bonus offer goes live — you'll find out here first. So it's worth checking back every now and then.

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